The following steps outline the process to return hardware such as laptops, chargers, and office fobs to our Lehi, Utah office.  

Please follow these steps to ship your equipment and have it billed to Connor Group:  

  1. Locate a FedEx shipping center near you https://local.fedex.com/en-us 
  2. Go to the FedEx shipping center with: 
    1. This email, either print it or have it ready on your cell phone.  
    2. All of the equipment being returned: laptop, charger, office fob 
    3. Your original laptop box from Connor Group (if you kept it) 
      1. If you do not have your original laptop box from Connor Group, ask the FedEx shipping center to package your equipment in a FedEx laptop box. 
  3. Shipping details: 
    1. Use Ground Service, no additional insurance. 
    2. From information: 
      1. Use your name and your home mailing address as the “Sender” (ship from) address 
      2. Ask the FedEx rep to turn on “Shipped” and “Delivered” notifications. 
      3. Set the email address to: [email protected] 
    3. Recipient destination shipping address:  
      1. Connor Group 
         IT Support 
         3401 N. Thanksgiving Way 
         Suite 170 
         Lehi, UT 84043 
      2. Recipient Email address: [email protected] 
      3. Bill packaging and shipping costs to Connor Group’s FedEx account #3262-3881-3 
  4. Retain a copy of the shipping receipt for your records. 
  5. Please send the tracking number to [email protected]
          

If you have any questions or issues with returning your equipment, please call the Helpdesk at (650) 935-4838 or at [email protected]