Once a user has enrolled in Keeper, their 1st device maintains an authorization key to access Keeper. When a user wants to add Keeper to an additional device (another laptop, browser, thick application, or mobile) Keeper requires a security check before sharing the authorization key with a new device. This security check can be done two ways:
1. Sending a push verification to the Keeper App where the user was already enrolled
2. Send a request to the Keeper Administrator for permission to add the key to a new device
If users select option 1, they can see in their Keeper vault (on a device already enrolled in Keeper) a push approval request. ** For web-client installations, having the extension installed in your browser is not enough to see and approve the message; your Keeper vault page must be open to see the request. **
If users select option 2, a Keeper administrator must log into the Keeper Admin console and approve the request. This option should only be used if access to the original Keeper installation has been lost (the original system was re-imaged, for example).
If the Admin Approval is requested, a helpdesk ticket should be opened and assigned to the Security Team to validate the Keeper addition and complete the approval.