How the approval process works

When someone sends a message to a person or group that requires approval they're notified that their message might be delayed.

 

The moderator receives an email with a request to approve or reject the message. The text of the message includes buttons to approve or reject the message, and the attachment includes the original message to review.

The moderator can take one of three actions:

Workflow showing options for approving a message

  1. If approved, the message goes to the original intended recipients. The original sender isn't notified.

  2. If rejected, a rejection message is sent to the sender. The moderator can add an explanation:

    Rejection notice, with comments from moderator

  3. If the approver either deletes or ignores the approval message, after two (2) days an expiration message is sent to the sender.

The message that's waiting for approval gets temporarily stored in a system mailbox called the arbitration mailbox. Until the moderator decides to approve or reject the message, deletes the approval message, or lets the approval message expire, the original message is kept in the arbitration mailbox.